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Gurgaon

    Voice & Accent Trainer - Gurugram, India - NIIT Limited

    NIIT Limited
    NIIT Limited Gurugram, India

    1 week ago

    Default job background
    Sales
    Description

    Hi Looking for Voice & accent trainer for Gurgaon Location.Interested candidates can share resumes on or whatsapp on

    PFB JD:

    Exp. 10 years and above in V&A domain with experience in processes that have NPS (Net Promoter Score)

    Excellent communication skills is a must

    Days- 5 days in a week

    Shift Timings-6AM-2 PM

    Location - Sec 18 Gurgaon


    • As a Customer Experience champion be responsible for strengthening the teams' communication and soft skills to enhance customer outcomes in the form of CSAT and NPS


    • Develop and deliver modules pertaining to Customer Experience Blueprint Trainings across customer service operations in a contact center environment


    • Develop and formulate customer experience training curriculum, conduct group trainings and individual coaching and knowledge assessment to new and existing agents with the objective to ensure superior and consistent service quality


    • Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom/virtual environment


    • Proven communication skills, Prepare and present training materials through effective learning sessions, hands on demonstrations, and supporting activities for superior customer service skills


    • Must have ability to work with a team


    • Open to work in shifts


    • Should be able to handle pressure situations and willingness to learn.

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