Service Advisor - Patna, India - Budha Toyota

Description

• Customer relation skills both in person and over telephone
• Good Communication Skills & Time Management Skills
• Service Selling Skills
• Basic Automotive Knowledge & Experience

• Customer Satisfaction through Fix It Right & 7step Customer Care Process
• Promote the Dealers Service Departments Capabilities & Strengths
• Determine Customers Needs & Communicate these to the service shop to fix it right the first time and deliver the vehicle on time
• Increase Customer Market Share
• Contribute towards achieving Service &Service parts Unit / Sale Targets
• Contribute to New Vehicle Sales through Customer Retention

• Ensuring effective implementation of 7Step Customer Care Process through TDMS Usage
• Proper Listening of Customer Needs & Preparation of Repair Order accordingly highlighting the prime concern and using Diagnostic Chart
• Appropriate calculation / communication of Delivery Time
• Promote Service Appointment system to maximize the facility and manpower capacity utilization
• Ensure vehicle care through use of vehicle protection materials (Seat Covers, Floor Mats, etc.)
• Provide Clear Cost Estimate / Work to be done detail
• Monitor the work progresses and keep customers informed of changes to cost and completion times
• Create precise itemized customer invoices and compare with estimate
• Actively promote the services and benefits of the dealers service and Service parts departments to all customers
• Explain & Enquire suitable method to customers for Post Service Follow Up
• Take all necessary actions to resolve customer complaints in the shortest possible time and take preventive measures to control complaints
• Ensure Customers' vehicles are clean and ready with prime item and other works having done according to the promised completion time
• Regular Customer Database Updation at CTDMS
• Ensuring usage of tools (Key to Peace of Mind, Maintenance guide, etc) for proper explanation to the customer
• Generation of Body & Paint Repair Estimation, Negotiation with Surveyor, Final Survey (for Body & Paint Job only)
• Ensuring PDCA Concept in the all the activities
• Practice & Promote Kaizen Activities

• Cell phone reimbursement
• Internet reimbursement

• Day shift

• Performance bonus
• Yearly bonus