Vdi Systems Admin Ii - Hyderabad, India - Stefanini, Inc

Stefanini, Inc

Verified Company

Hyderabad, India

4 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Responsibilities:

Quickly troubleshoot, analyze, and resolve Citrix VDI Infrastructure and end user related issues
Perform capacity planning through ongoing monitoring, alerting, and reporting of resource utilization levels and errors in the Citrix environment
Provide knowledge transfer and detailed design/operational documentation to colleagues and develop resources to train support personnel to provide Tier I support to end users
Coordinates work with project delivery organization to support the successful completion of medium to large enterprise projects
Work with vendors and management on all VDI related hardware, software, licensing, and service engagements
Participates in incident, asset, change and problem management and continuous improvement of VDI platform
Demonstrated experience with patch and upgrade methodology for frontend and backend VDI platform systems
Manage and support thin client systems like Citrix and terminal services
Analyze system performance indicators and recommend improvement actions for Citrix
Proactively identify and help resolve issues or problems before they become critical
Develop, maintain, and audit all Citrix environment related documentation as it relates to configuration, processes, service records, asset inventories, topologies, administration manuals, SOPs etc.
Experienced technical support role including troubleshooting, incident management and project implementation

Job Requirements:

Proficient in Citrix Technologies (Citrix Cloud, MCS, PVS, App Layering, Citrix Policies, Citrix Gateway, StoreFront, Workspace and Director)
Familiarity with Application delivery methods and tools including VMware App Volume, Citrix App Layering etc.
Specialized knowledge of Citrix products, including Citrix DaaS ,Virtual Apps and Desktops, Endpoint Management, Content Collaboration, Citrix ADC onpremises or cloud service product knowledge.
Proficient with Citrix XenApp version 7.x and higher including administration and management
Experienced in Citrix Administration with multiple sites and farms.
Good in understanding the various upgrade actions on Citrix Products (XenApp and NetScaler), Managing Firmware and software upgrades, patching for Citrix Infra servers and VPX/SDX Netscaler devices.
Familiar with tools like Nerdio, Ivanti, ControlUP, Systrack etc.
Effective communication skills written, verbal, listening
Ability to present and communicate to small groups which may consist of peers and/or management
Solid documentation skills with keen attention to detail
Ability to complete special projects/assignments with mínimal supervision
Ability to search internally/externally for support information
Ability to multitask and change focus quickly and efficiently
Shift flexibility performing services for a 24 x 7 Global customer
ITIL Foundation Certification preferred

Additional Note:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.