- To contribute to the achievement of HCL goals by supporting the objectives and purpose of the Operations team
- To manage and motivate operations team at offshore and ensure all deliverables are achieved.
- To coordinate with onshore teams and clients
- To manage conduct risks and ensure fair customer outcomes.
- To manage and aid transition to service delivery ensuring that all documentation, procedures and knowledge transfer to stakeholders are approved and completed.
- To supply appropriate management information as and when required
- To nurture innovation and drive changes
- Responsible for end-to-end delivery of insurance processes defined.
- To ensure that the team achieves SLA and operational targets; ensure high asset utilization and high people productivity.
- To set goals and objectives and formulate the Key Result Areas for Team Leaders and Team Members
- To lead client interactions on behalf of the business unit and facilitate operating unit's alignment to the agreed service standards.
- To establish/develop good rapport with client.
- To review and analyze Management Information regularly and identify areas for continuous improvement; encourage and motivate the team and nurture the culture of innovation among them.
- To be responsible for the business and people metrics of the business unit or process (tracking results, trouble shooting, managing and developing)
- To lead, motivate, and develop Teams so that they are motivated to meet new business challenges.
- To continually review risks and controls and develop resources within the team to meet the needs of a changing and challenging environment.
- To develop a comprehensive succession plan to be agreed and regularly reviewed with his/her reporting Manager.
- To ensure full deployment of performance management processes like Monitoring, Coaching, one-to-ones etc.
- To Maintain the attrition level to the minimum through maintaining high employee motivation level and continuous employee development
- To conduct feedback sessions with Team leaders and team members at regular intervals and also during appraisals
- To ensure that the team is compliant with all regulatory requirements.
- Successfully influencing the activities of a group towards the achievement of a common goal and the ability to influence others through qualities such as personal charisma, expertise, command of language, and the creation of mutual respect
- Graduate in any stream
- Demonstrable knowledge and understanding of the administration of life and/or pensions products.
- Understanding and application of financial concepts particularly in relation to back-office administration
- Knowledge in Transition Methodologies and experience in handling Transition team on Insurance Business
- Excellent communication – verbal and written.
- Excellent organizational and Presentation skills
- Documentation skills - Preparation of Standard Operating Procedure (SOP), Gap Analysis & Documentation, Process maps etc.
- Ability to inspire and motivate people to achieve high standards.
- Solution mindset
- Analytical thinking, decision making, and conflict resolution.
- Team management and inter-personal skills
- Self-driven, result-oriented with a positive outlook, and a clear focus on deliverables and high quality
- Knowledge on the Transition/ Quality Tools like Epiplex, iGrafx, Minitab, PMS etc.
- 72-96 months of overall experience
- Minimum 36 months of experience in handling Team Management and / or Transition in Insurance domain (Life and Non-Life)
- Experience in UK Life and Pensions operations
- Experience in managing projects at client site
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We are Hiring|| Walk-In Drive@ HCL Tech for Associate Manager Insurance Operations - Chennai, India - HCLTech
Description
HCLTech is hiring for Associate Manager Insurance Operations (UK/US Life Insurance and pension)
Purpose of the role
Key tasks and responsibilities
Person Specification
Education/Qualifications/Training
Specific Job Skills
Experience
HCL Technologies Limited, doing business as HCLTech (formerly Hindustan Computers Pvt. Limited), is an Indian multinational information technology (IT) consulting company headquartered in Noida. Founded by Shiv Nadar, it was spun out in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 225,944 employees.
Interested candidates can come directly to the campus for Walk Ins (30th April We are glad to invite you in HCL Technologies at mention address.
Location: - HCL Tech No 602/3 Elcot Economic Zone, Sholinganallur Village, Sholinganallur Campus Tower 2, Gate 1, Medavakkam High Road, Sholinganallur, Chennai
Contact Person: Shine Albert/Mradula Verma
Things to carry along: Updated resume, Government Photo ID Proof, Covid Vaccination Certificate.
Kindly make yourself available for the day and be there on time.
Time: - 12:00 pm to 05:00 pm
Contact Person: - Shine Albert/Mradula Verma
We are Hiring|| Walk-In Drive@ HCL Tech for Associate Manager Insurance Operations professionals in Chennai
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Rajarathnakumar Vasudevan
Software QA Manager/Software Test Manager