Customer Service Representative - Ahmedabad, India - IKAMATE HR PVT LTD

IKAMATE HR PVT LTD

Verified Company

Ahmedabad, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

We are Hiring Front Desk Executive for Color cosmetic company

Name of the Position:
Front Desk executive (ONLY FEMALE)

Years of Experience: 0 TO 1 year

Salary:
up to Negotiable)

Roles & Responsibilities

You are required to handle all the Logistics related queries for Online and Offline when and if required.
This shall require the Companies/Parties pertaining to direct partners and aggregators as well.
This includes tracking the Shipments, arranging POD, getting deliveries expedited, and Reconciliations.
Folloups on the Cases on regular basis to meet the timelines to close the case is a must.
Ensure that customer satisfaction commitments are met by strictly checking the TAT.
Identify and Highlight the shipments that are not fulfilled within the TAT.
Raise Disputes and close them in regards to Damaged/Missing/ Lost shipments.

Response time to be within 1hr during Working hours for both Comments and DMs and be regularly available with