Operations Administrator - India - MBI Digital

Description

MBI Digital is looking for an
Operations Administrator with 6+ yrs experience managing and coordinating the day-to-day business operational activities supporting a global delivery model for Offshore and Onshore resources.

• Data Management and Reporting:
• Collect data and maintain accurate company or departmental records.
• Utilize Google Docs, MS Office, and other relevant software to create and maintain documents, spreadsheets, and presentations.
• Maintain and update records for onshore and offshore resources, including employee personnel records, certification completion, project documentation, and operational processes
• Maintain a list of vendors with contract type and related details and keep vendor status up to date
• Conduct management meetings, prepare agenda for the meeting, and taking meeting notes
• Provide timely reports to management executives, outlining group productivity and workplace improvements
• Delivery Operations Management:
• Manage end to end activities for MBI Digital's India Offshore development center, sending employee information to Insurance Providers, tracking laptop inventory and assisting with employee letters
• Assist payroll department by providing employee information on leaves and employee benefits, Full and final settlement
• Process Documents for Onshore and Offshore Contractors and Employees
• Work on new policy creation, policy changes and updation
• Administer performance management program by monitoring employee appraisals and salary revisions.
• Collaborate with team members to develop and maintain standard operating procedures (SOPs) and best practices.
• Operational Governance
• First point of contact for employees and contractors to address questions on company policies, leaves, insurance, employee related information etc.
• Coordinate and manage daily operations, ensuring efficiency and adherence to company standards.
• Identify opportunities for process improvement and implement solutions to enhance operational efficiency.

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Minimum of 6 years of experience in a similar role, preferably in the IT Industry.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate with individuals at all levels of the organization.
• Proven track record of managing records and maintaining accurate documentation.
• Good attitude and interpersonal skills with aptitude to learn and adapt
• Strong analytical and problemsolving skills, with the ability to prioritize and multitask in a fastpaced environment.
• Experience working in a global delivery model supporting onshore, offshore teams is highly desirable
• Knowledge of project management principles and tools is a plus.

• Remote work culture with flexible working hours
• Competitive salary Compensation based on experience
• Good Health insurance and Retirement savings plan
• Paid time off and holidays
• Professional development opportunities
• Collaborative and supportive work environment