J.P. Morgan

US Pay & Time Case Management Team Member (BB-D55DD)

Found in: Neuvoo IN

Description:

Job Description

JPMorgan Chase is in the midst of a Human Resources transformation to a single unified Oracle Human Capital Management (HCM) platform. As a payroll case management team member you will respond to and follow up on Tier 2 Payroll Support inquiries for current employees regarding direct deposit maintenance, missing pay, retro pay and other payroll-related support activities. You will also investigate and recover overpayments for former employees and handle overpayment appeals.

Internal Description

JPMorgan Chase is in the midst of a Human Resources transformation to a single unified Oracle Human Capital Management (HCM) platform. As a payroll case management team member you will respond to and follow up on Tier 2 Payroll Support inquiries for current employees regarding direct deposit maintenance, missing pay, retro pay and other payroll-related support activities. You will also investigate and recover overpayments for former employees and handle overpayment appeals.

The ideal individual will demonstrate a strong service-orientation and be able to think quickly and identify solutions to employee inquiries by collaborating with partners across the organization. Team members must display an ownership mentality and rely on critical thinking skills and experience to identify root cause and solutions to employee pay related inquiries. 

Responsibilities

· Research and resolve employee and managers payroll inquiries regarding direct deposit maintenance, missing pay, retro pay and other payroll-related activities

· Investigate and recover overpayments for former employees

· Research and resolve overpayment appeals

Requirements

· Strong organizational skills and the ability to effectively prioritize

· Effective written and verbal communication skills

· Demonstrated service mindset

· Ability to multi-task in a fast paced environment

· Ability to quickly absorb product knowledge and process information and apply appropriately to customer’s needs

· Experience interacting with corporate professionals and executives in a professional manner

· Excellent analytical and problem solving skills with the ability to make sound business decisions, identify issues and trends and develop solutions and/or recommendations

· Perseverance and resourcefulness obtaining information needed to resolve questions or issues by utilizing multiple information resources to research problems and issues

· Ability to handle situations that require adaptation of response or extensive research

· Capable of calming and diffusing irate customers by following procedures and using interpersonal skills

· Exercise good judgment skills and an understanding of when to escalate issues

· Flexible and adaptable to changes in procedures, processes, systems, etc.

· Ability to collaborate in a team oriented environment across teams and vendors

· Experience with Oracle HCM Cloud

· Experience partnering with Oracle on problem resolution and service requests

calendar_today4 days ago

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