IT Support Executive - Noida, India - Amylo
4 weeks ago
Description
Responsibilities:
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Problem Resolution: Provide timely and accurate solutions to customer issues, guiding them through troubleshooting steps, and ensuring a positive customer experience.
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Product Knowledge: Develop a deep understanding of our software products to effectively communicate features, benefits, and technical details to clients.
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Documentation: Maintain detailed and accurate records of customer interactions, feedback, and resolutions in our support system.
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Customer Relations: Build and maintain strong relationships with clients, ensuring customer satisfaction and loyalty.
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Collaboration: Work closely with the technical support team to escalate complex issues and ensure timely resolutions.
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Feedback Collection: Gather and relay customer feedback to the product development team to contribute to product improvement.
Requirements:
- Bachelor's degree in a relevant field.
- Minimum of 1 year of experience in a customer support or related role.
- Strong communication and interpersonal skills.
- Excellent problemsolving abilities.
- Familiarity with software products and technical troubleshooting.
- Ability to multitask and work effectively in a fastpaced environment.
- Customercentric approach with a focus on delivering highquality service.
Salary:
₹10, ₹18,121.97 per month
Day range:
- Weekend availability
Shift:
- Day shift
Experience:
- Customer support: 1 year (required)
Ability to Commute:
- Noida, Uttar Pradesh (required)
Ability to Relocate:
- Noida,
Uttar Pradesh:
Relocate before starting work (required)
Work Location:
In person
Speak with the employer
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