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Guest Relation Executive - Goa, India - Kish Hospitality Consultant

Kish Hospitality Consultant

Verified Company

Goa, India

4 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Job Description:
Guest Relations Executive

Kish Hospitality Consultant is seeking an experienced and passionate Guest Relations Executive to join our client at our in Vasco Da Gama, Goa.

In this role, you will be responsible for providing exceptional customer service and ensuring a memorable experience for all our guests.

Responsibilities:

Greet and welcome guests upon arrival, offering a warm and friendly demeanor
Assist guests with checkin and checkout procedures, handling any inquiries or requests promptly and professionally
Familiarize guests with the hotel's facilities, services, and amenities
Anticipate guest needs and proactively offer assistance and recommendations
Handle guest complaints or concerns with empathy and find reasonable solutions
Collaborate with other departments to ensure seamless service delivery
Maintain detailed guest records and documentation
Contribute to the overall guest satisfaction and loyalty initiatives

Requirements:

Minimum 23 years of experience in a guestfacing role in the hospitality industry
Strong communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds
Exceptional problemsolving and conflict resolution skills
Proficiency in English & Hindi preferred
Excellent organizational and time management skills
Passion for hospitality and a commitment to delivering exceptional customer service

Job Types:
Full-time, Permanent, Fresher

Pay:
₹300, ₹500,000.00 per year

Benefits:

Schedule:

Supplemental pay types:

Education:

Experience:

Language:

Shift availability:

Willingness to travel:

Work Location:
In person

Food & Beverage Captain