Collection Process - Mumbai, India - MyGlit

MyGlit
MyGlit
Verified Company
Mumbai, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Role:
Asst. Mgr/Mgr -(NonTechnical)


Timings:
Night Shift


Industry:
BPO / ITES


Functional Area:
ITES / BPO / Operations / Customer Service / Telecalling

Key Skills:
Inbound BPO Collections Process BPO Voice Process BPO Skills BPO industry

  • FIRST SOURCE

Job Title:
Voice Process Collections - Night Shift (UK&US shift)


We are looking for enthusiastic individuals to join our team as complete Voice (Collection Process) executives for our Night Shift.

Salary
- upto 35k, also depends on your last drawn salary


Responsibilities:


  • Respond to customer inquiries and provide assistance via call in a timely and accurate manner
  • Identify and escalate priority issues to the relevant team for resolution
  • Maintain accurate and detailed records of customer interactions and transactions
  • Identify and suggest process improvements to enhance customer satisfaction
  • Stay uptodate with product knowledge and process changes
  • Ensure adherence to company policies and guidelines

Requirements:


  • Excellent written and talking communication skills in English
  • Strong attention to detail and accuracy
  • Ability to multitask and handle multiple chats simultaneously
  • Willingness to work in Night Shifts

Qualifications:

  • Minimum educational qualification of a high school diploma or equivalent
  • Basic computer knowledge and typing skills
  • Ability to adapt and learn quickly
  • Should have atleast 24 months of International BPO experience for SSC pass
  • HSC pass with atleast 18 months of BPO experience
  • Graduates should have atleast 12 months if experience
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