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System Administrator - Vikhroli, Mumbai, Maharashtra, India - GM Infotech

GM Infotech

Verified Company

Vikhroli, Mumbai, Maharashtra, India

1 month ago

Posted by:

Deepika Kaur

beBee Recuiter

Job Position:
System Administrator

Job Location:
Mumbai, Vikhroli

emote desktop support,

Receive inbound calls, and manage remote calls
Troubleshoot and document steps performed to resolve challenges with hardware,
Thorough knowledge on Windows 10 and above Operating system
Good knowledge on configuration and troubleshoot Mocrosoft Office O365 related issues
Troubleshoot and fix hardware related calls for various Laptops, Desktop, printers and other peripherals
Good knowldege for troubleshooting LAN related issues

Roles & Responsibilities:

Provide first/second level contact and problem resolution for customer issues.
Work with vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Should have basic knowledge of Mac operating system, to support Apple pc users.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Performs general preventative maintenance tasks on computers, laptops, printers.
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
This position requires the ability to work in a projectbased environment requiring flexibility and teamwork. Performs other duties as assigned