Process Executive - Gurgaon, India - Niftel communication pvt

Niftel communication pvt
Niftel communication pvt
Verified Company
Gurgaon, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Position:
Process Associate (Customer Care Executive)


Location
:
Gurugram

Employment type
:
Permanent

Job type
:
Full time

Education and Essential Experience:
-
6 months BPO or Travel experience

  • Bachelor's Degree or Undergraduate dropouts.
  • Excellent Written and spoken communication, business technical writing
  • Willing to work in a contact center environment with
    24/7 rotational shifts (including night shifts)
-
Salary will be 29 CTC [negotiable over your last drawn salary].

Profile Summary


Primary Job Responsibility:

  • Understands the various computer screens and how to utilize them effectively
  • Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
  • Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
  • Adheres to all company and specific Contact Center policies and procedures
  • Completes any work as assigned by Management

Key Enablers:

  • Strong process orientation
  • High energy, High Integrity & Work Ethics
  • Strong interpersonal skills & ability to communicate effectively
  • Strong problem solving skills.

Accolades:

  • We train New Joiners on GDS (Amadeus).

Job Types:
Full-time, Permanent


Salary:
₹22, ₹26,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Night shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (required)

Experience:

- total work: 1 year (required)


Work Location:
In person


Speak with the employer
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