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Cro (Customer Relation Officer) Female
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Cro (Customer Relation Officer)
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Cro (Customer Relation Officer)
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Guest Service Associate- Food
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Team Leader - Mysuru, India - ICCS
Description
Position: Team Leader – Operations (Ecommerce)
Experience: 1-2 Years
Notice Period: Immediate -15 Days
Location: Mysore
· Preferably with Ecommerce background, should have 1-2 years' experience in handling the strength of 15-20 along with handling Inbound & Outbound vertical.
· Coordination between Manger and Team Members
· Handle a team of Associates
· Good communication & 1 year experience as TL in ecommerce OUT bound LOB
· Manage team performance on SLAs & KRA
· Manage day to day floor activities
· Analyse, maintain daily, weekly and monthly team performance reports
· Conducting periodic team meetings & attend review meetings
· Currently working as TL for Outbound
· Excellent understanding of call center metrics
· Good communication skills