Customer Service Representative - Noida, India - Tumble Dry

Tumble Dry
Tumble Dry
Verified Company
Noida, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

- Make outbound calls to customers and engage in conversations to gather feedback.

- Record and document customer feedback accurately and comprehensively.

- Maintain a detailed record of customer interactions and feedback in Excel or other designated systems.

- Analyze customer feedback to identify areas of improvement and report findings to the relevant teams.

- Escalate any significant issues or concerns to the factory and store departments for prompt resolution.

- Follow up with customers to ensure their concerns have been addressed and to provide necessary updates.

- Maintain a professional and courteous demeanor while communicating with customers.

- Collaborate with cross-functional teams to implement improvements based on customer feedback.

Job Types:
Full-time, Permanent


Salary:
₹20, ₹25,000.00 per month


Schedule:

  • Day shift

Supplemental pay types:

  • Joining bonus
  • Performance bonus
  • Quarterly bonus

Ability to commute/relocate:

  • Noida,

Uttar Pradesh:
Reliably commute or willing to relocate with an employer-provided relocation package (required)


Education:


  • Bachelor's (required)

Experience:


  • Customer service: 1 year (required)

Language:


  • English (preferred)

Work Location:
In person


Speak with the employer
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