Supervisor - Dflt Ser - Bengaluru, India - Moder Solutions

Moder Solutions
Moder Solutions
Verified Company
Bengaluru, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Supervisor - DFLT SER:

Outer Ring Rd, Doddanekundi, Marathahalli, Bangalore, Karnataka, India

  • Department
  • Default Servicing
  • Job posted on
  • Jun 7, 2023
  • Employment type
  • Full Time
    SLA Compliance: Monitors daily inflow and conducts daily huddles to prioritize the day's work:
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Process Compliance:
Ensures agents are following the most updated SOP:

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Client Interaction:
Promptly responds to all queries and escalations from client partners:

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Knowledge Management:
Ensures all his agents completes all mandatory and process specific courses timely:

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Operations: Identifies training needs of his team and coached bottom performers:

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Quality Planning:
Reviews quality scores for the agents and provides plan on Quality control and assurance and improvement at process level to meet the SLA targets
:

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Performance Reviews:
Prepares monthly scorecard of the agents to track SLA targets of each team members and conduct one on one meeting basis the performance:

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Lead the governance calls with clients and internal stake holders to review process performance:

- ** Plan for resource utilization and capacity planning
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