- Incident Management Ø Identifies impact and validates priority. Ø Provides technical and functional analysis Ø Provides the solution to users. Ø Identifies and communicates potential workarounds. Ø Informs users on the status of incident processing. Ø Provides the link with level 3. Ø Continues from the handling of the incident until its closure.
- Service Request processing. Ø Takes into account RH requests Ø Processes RH or forwards it to a contributor Ø Informs users on the status of RH treatments. Ø Continues the treatment of the RH until its closure
- Contributes to the analysis of root causes linked to incidents, (Problem Management) Ø Participates or even leads the analysis of root causes of incidents. Ø Transmits the result to the contributors in charge of implementing the patches.
- Exploits the monitoring of services. Ø Exploits the monitoring set up by the construction and/or infrastructure teams. Ø Takes into account the alert and informs potential contributors to anticipate impacts on users
- Validates changes in production (change management) Ø Analyses exchange requests to measure their impact on users. Ø Rejects or accepts the change based on his/her analysis. Ø If the exchange is accepted, Inform users of the potential impacts if the exchange is acceptable. Ø If the exchange is rejected, provide arguments to the exchange coordinator.
- Contributes to the continuous improvement of applications. Ø Feed back to the development teams the potential improvements detected by the users or by themselves.
- Capitalizes the knowledge acquired. Ø Ensures the capitalisation of lessons learned from its activities.
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Support Analyst
Found in: Talent IN C2 - 5 hours ago
Acoustic Pune, India Full timeAs a Support Analyst at Acoustic, you will join a customer-centric team focused on providing an exceptional support experience to our customers. Acoustic is bringing cutting-edge technology to the marketing technology space, leveraging AI to bring human-centered solutions to our ...
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Support Analyst
Found in: Talent IN C2 - 3 days ago
MICHELIN Pune, India Full timeSupport Analyst - SOS · KEY EXPECTED ACHIEVEMENTS · • Incident Management Ø Identifies impact and validates priority. Ø Provides technical and functional analysis Ø Provides the solution to users. Ø Identifies and communicates potential workarounds. Ø Informs users on the statu ...
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TAP Support Analyst
Found in: Talent IN C2 - 6 days ago
Cognizant Pune, India Full timeCognizant Hiring Temenos TAP Production Support Analyst · Experience: 5 - 13yrs · Location: Chennai. · JD: · JOB DESCRIPTION · Job Title: TAP Production Support Analyst (L2) · Reporting to: Lead · Background · The TAP Production Support Analyst is responsible for IT application ...
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TAP Support Analyst
Found in: beBee S2 IN - 4 days ago
Cognizant Technology Solutions Pune, India OTHERCognizant Hiring Temenos TAP Production Support Analyst · Experience: 5 - 13yrs · Location: Chennai. · JD: · JOB DESCRIPTION · Job Title: TAP Production Support Analyst (L2) · Reporting to: Lead · Background · The TAP Production Support Analyst is responsible for IT application s ...
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EDI Support Analyst
Found in: Talent IN C2 - 6 days ago
G.A. Design & Business (DBS) Pune, IndiaEDI Support Analyst Troubleshoot and resolve EDI issues related to supplier transactions promptly and efficiently. · Collaborate with suppliers and internal teams to ensure smooth EDI communication and resolve any discrepancies in data transmission. · Monitor EDI transactions on ...
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Support Analyst-1
Found in: Talent IN C2 - 6 days ago
MICHELIN Pune, India Full timeSupport Analyst-1 · KEY EXPECTED ACHIEVEMENTSIncident Management: Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users ...
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Support Analyst 2
Found in: Talent IN C2 - 6 days ago
MICHELIN Pune, IndiaSupport Analyst 2 · Technical Skills (Must have) : · Workday Studio · Workday core connector · Workday PECI (Payroll integration) · XML, XSLT, XPATH · Technical Skills (Good to have) : · Workday HCM · Strong Communication skills - required as there will be frequent client intera ...
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CAD Support Analyst
Found in: Talent IN C2 - 6 days ago
MICHELIN Pune, IndiaCAD Support Analyst · Primary Skills (Technical Must Haves) · First experience on a PLM tool (if possible 3D experience) candidate should be able to explain is usage of the PLM (could be professional or academic) · Ready to do support for next 3 years · Secondary Skills (Technic ...
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Trade Support Analyst
Found in: Talent IN C2 - 3 days ago
AllianceBernstein Pune, India Full timeCompany Description: · As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions ...
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Coverage Support Analyst
Found in: Talent IN C2 - 5 days ago
E902 DWS India Private Limited, Maharashtra Branch Pune, India Full timeDescription · The Global Client Intelligence team under the Client Coverage Division offers sales support capabilities to fulfil our clients' needs in Asset Management. With a global focus and cross asset specialization, the team delivers sales enablement support through Proposa ...
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Analyst, Pune Trade Support
Found in: Talent IN C2 - 13 hours ago
AllianceBernstein Pune, India Full timeWho We Are: · As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individ ...
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Apps Support Sr Analyst
Found in: Talent IN C2 - 6 days ago
Citi Pune, India Full timeCiti Overview · Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments, and institutions with a broad range of financial produc ...
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Apps Support Sr Analyst
Found in: Talent IN C2 - 6 days ago
12542 Citicorp Services India Private Limited Pune, India Full timeCiti Overview · Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments, and institutions with a broad range of financial produc ...
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Lead Technical Support Analyst
Found in: Talent IN 2A C2 - 1 day ago
Global Payments Pune, IndiaEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...
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Coverage Support Analyst-1
Found in: Talent IN C2 - 6 days ago
E902 DWS India Private Limited, Maharashtra Branch Pune, India Full timeDescription · : The Global Client Intelligence team under the Client Coverage Division offers sales support capabilities to fulfil our clients' needs in Asset Management. With a global focus and cross asset specialization, the team delivers sales enablement support through Propo ...
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HRIS BAU Lead Support Analyst
Found in: Talent IN 2A C2 - 1 day ago
Vertiv Pune, IndiaBusiness ExperienceCandidate should be used supporting the business through a ticketing system like Service Now.Candidate should have experience of working with business representatives to understand issues and requirements both in person and remotely.Candidate should have experi ...
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Sr. Associate Consulting Support Analyst
Found in: beBee S2 IN - 5 days ago
Workday Pune, India OTHERYour work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us a ...
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Senior Associate, Production Services Application Support Analyst
Found in: Talent IN C2 - 3 days ago
THE BANK OF NEW YORK MELLON CORPORATION Pune, IndiaSenior Associate, Production Services Application Support Analyst · Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and bank ...
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Senior Associate, Production Services Application Support Analyst
Found in: Talent IN C2 - 4 days ago
BNY Mellon Pune, IndiaSenior Associate, Production Services Application Support Analyst · Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banki ...
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Business Analyst
Found in: Talent IN 2A C2 - 5 days ago
Infosys Pune, IndiaResponsibilities · A day in the life of an Infoscion · As a Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options and makes recommendations. You will create detailed design, Functional arch ...
Support Analyst 2(SME) - Pune, India - MICHELIN
Description
Support Analyst 2(SME)KEY EXPECTED ACHIEVEMENTS