Service Officer - Coimbatore, India - Kotak Mahindra

Kotak Mahindra

Verified Company

Coimbatore, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Role

Support function in all the Service / Process/ Salary upload issues
MIS & Analysis on service

JOB REQUIREMENTS
Skills/Knowledge prerequisites

Ø Siebel handling for Customer request

Ø Service issue resolution by coordinating with different departments

Ø One point Contact for Corporates on Service issues.

Ø Visit corporates and meet customers

Educational Qualifications

Ø Graduate

Experience Profile

Ø At least 1-2 years experience in Customer Service

Personality Traits

Ø Should be well versed with English & Hindi.

Ø Ability to relate to channel members at different levels

Ø Good Communication Skills

Ø Passion for Service Excellence

Ø Understands / Anticipates needs

Preferred industry (if any)

Ø Hospitality / Financial Services / TelecoM/FMCG.