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    System Engineer - Delhi, India - Cyitechsearch

    Cyitechsearch
    Cyitechsearch Delhi, India

    2 weeks ago

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    Description

    About the job :
    Staff4Me is currently seeking a dedicated and experienced Break-fix Engineer to join our team.

    As a Break-fix Engineer, you will be responsible for providing technical support and resolving hardware and software issues for our clients.

    You will work closely with our clients and cross-functional teams to diagnose and fix problems in a timely manner.


    Responsibilities :

    • Work as a coordinator on the Break-Fix team
    • Review the assigned ticket to identify how the Break
    • Fix team can assist in resolution
    • Review all the open tickets to identify any other issues that can be solved with the same dispatch
    • Create a BAP/Platform One Order following the UBF process
    • Generate a work order and submiy to the contractor pool
    • Adjust the urgency, description and pricing of each work order to ensure prompt acceptance and technician has been assigned

    Once a technician has been assigned :
    1. Call technicians to confirm he/she has the skills an tools required

    2. Confirm date and time has been dispatch

    3. Confirm pricing

    4. Confirm the name of the resource and contact information

    • Coordinate a remote technical resource to assist the onsite technician using our booking/scheduling tools
    Update the appointment and ticket as needed

    • Communicate scheduling updated to both residents, property staff and contractors
    • Communicate technical updated to both residents, property staff and stakeholders.
    • Collaborate with onsite resources to ensure proper ticket documentation and resolution
    Follow up with on-site resources to confirm attendance and resolution :
    1. Add troubleshooting or other notes to the ticket and close or reassigne where appropriate

    2. Reschedule on-site appointment as necessary


    Requirements :

    • 35 years of experience as a Breakfix Engineer or similar role.
    • Ruckus, cisco and HP experience is preferred.
    • Strong technical knowledge of hardware components, software applications, and networking.
    • Handson experience in troubleshooting hardware and software issues.
    • Knowledge of operating systems such as Windows and macOS.
    • Experience in performing hardware repairs and replacements.
    • Good understanding of network protocols and configurations.
    • Ability to effectively communicate technical information to nontechnical users.
    • Excellent problemsolving and multitasking skills.
    • Professional certifications such as CompTIA A+, Network+, or MCP are a plus.
    )
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