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Servicenow Administrator - Gurugram, Haryana, India - InnoRenoVate Solutions

InnoRenoVate Solutions

Verified Company

Gurugram, Haryana, India

1 month ago

Posted by:

Deepika Kaur

beBee Recuiter

JOB RESPONSIBILITIES:

Assist in building and maintaining internal technical documentation, manuals, policies, and processes
Develop systems integrations and process automation
Configure and maintain SLA, catalog items and their associated workflows
Working closely with IT partners to configure and improve core platform capabilities in accordance with ITIL best practices
Ensures CMDB is current, accurate, and stable
Responsible for maintaining data/IT configuration items and data governance for the platform
Responsible for maintaining data integrations such as Discovery or 3rd party solutions
Maintain discovery health (trouble shooting discovery issues with known and unknown IPs and any network devices), work with Service Mapping and integrations which include MID server builds.
Create an assessment of needs for existing CMDB, Create Project Plan to Operationalize existing CMDB.
Must be available to participate in On-Call shifts.

KEY QUALIFICATION & EXPERIENCES:

Experience working with Application owners to understand the Application Topology and Relational requirements to fulfill Service Mapping requirements.
Bachelor's degree in computer science, information systems or other related field (or equivalent work experience).
Experience in administering, monitoring, reporting and maintaining a CMDB ServiceNow.
Customer service: experience working with users to understand and resolve issues.
Empathetic listening: the ability to convince the user considering what he/she is experiencing.
Qualification in ITIL 4 (desired).

OTHER INFORMATION

Key internal relationships: ServiceNow Platform Manager, IT Workplace and Regional Service Managers, IT Application Support, IT Architects, ITSM Manager, Network Services, IT Security, IT Operations (internal and external).
Key external relationships: External vendors, partners and service providers.
Travel: as required.
Job is primarily performed in a standard office environment. However, this could be remotely during the COVID pandemic period.

Job Types:
Full-time, Permanent

Pay:
₹1,200, ₹2,800,000.00 per year

Ability to commute/relocate:

Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (preferred)

Education:

Experience:

Now Admin: 3 years (preferred)

Location:

Work Location:
In person

Scada to Excel