Itg Ops - Chennai, India - BNP Paribas

BNP Paribas

Verified Company

Chennai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

ITG OPS - APP SUPPORT (

JOB NUMBER:
BNP024073)
- _

About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost employees.

The Group ranks highly in its three core areas of activity:

Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients.

The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection.

In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach.

With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center.

India Solutions services three business lines:
Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group.

Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Business line/Function:
Within BNP Paribas,
FRB are responsible for activities at the Group level.

FRB OPS is part of BNP Paribas Group IT and is responsible for supporting the IT production environments and activities for the
FRB.

Therefore,
FRB OPS is hiring experienced IT professionals who are open minded, willing to learn and to be part of the transformation roadmap.

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Job Title:
Application Production Support

Date:
Dec 2023

Department:

ITGP

Location:

Mumbai / Chennai

Business Line / Function:

FRB

Reports to:
- (Direct)_

ISPL ITG OPS Manager

Grade:
(if applicable)
- (Functional)_

Number of Direct Reports:

Directorship / Registration:
NA

Position Purpose

This is for a Support Analyst role, reporting to the Application Support Manager within ISPL
ITGP OPS
FRB.

The role includes operations and support, strongly collaborating with the global team and the other Technology teams in ISPL.

Responsibilities

Direct Responsibilities

Responsible for resolving support issue by using technical expertise and flexible enough to look for solutions that may be out of the box
Handling ITIL methodologies such as Change, Incident, Problem, and Service Management to address the production activities
Monitoring night batch and ensuring reports are generated well and transferred to the client by adhering the SLA defined
Monitoring the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
Responsible for STG/QUAL/PROD deployment and validation,
Analyzing/documenting problems, recommending solutions and initiating corrective action
Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.

Contributing Responsibilities

Contribute to the knowledge transfer with Paris OPS teams
Contribute to the definition of procedures and processes necessary for the team
Help build team spirit and integrate into BNP Paribas culture
Contribute to incidents analysis and associated problem management
Contribute to the regular activity reporting and KPI calculation
Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris
Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

Knowledge of ITIL
Experience on handling Incident / Problem / Change
Production Support background is a must
General IT infrastructure knowledge
Person must have knowledge of Linux/Windows OS
Hands on knowledge in MS-SQL/SQL/Oracle
Able to understand the Stored Procedure logic
Knowledge of Dynatrace would be good
Having functional knowledge in Cash Management preferred
Experience with Service Now ticketing system
Familiarity with Autosys
Good written and spoken English
Measure and identify areas for improving Quality and overall Delivery
Able to communicate efficiently
Good Team Player
Resource should be comfortable in working shifts morning/evening/general, oncall weekends and holidays.

Specific Qualifications (if required)

Skills Referential

Behavioural Skills:
(Please select up to 4 skills)

Ability to collaborate / Teamwork

Result Oriented

Communication skills - oral & written

Ability to share / pass on knowledge

Client focused

Transversal Skills:
(Please select up to 5 skills)

Analy