Guest Relation Executive - Gurgaon, India - Bikers cafe pvt ltd

Bikers cafe pvt ltd

Verified Company

Gurgaon, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job brief
We are looking for a Guest Relations Executive to provide high-quality service to our restaurant customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Responsibilities

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Anticipate guest needs and build rapport with customers
Address customer complaints and escalate to Guest Relations Managerwhen needed
Record information in the logbook daily
Ensure compliance with health and quality standards
Responsible in assigning guests to tables, maximizing the utilization of the space to the best advantage.
Making sure that every guest is greeted, seated promptly and well attended.
To ensure that guest on every table receives attention and service.
To be familiar with the daily station assignments of staff.
To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
To collate guests' feedback and maintain and update the guest history system.
To prepare a monthly report of guest comments, guest list and report that assist business decision.
Fully understand the operation of the restaurant and Service Sequence.
To be constantly aware of activities of the hotel.
Assist in preparation and distribution of all promotional material.