Jobs

    Croatian speaking Customer Support Assistant - Sany, India - Careerxtra

    Careerxtra
    Careerxtra Sany, India

    1 week ago

    Default job background
    Description
    We are working with a leadingOutsourcing/BPO company that is looking to recruit a Croatian orSlovenianspeaking Chat Customer Support Representative to supportcustomers of a wellknown electronic devicebrand. Location:ClujNapoca RomaniaEmployment type:FulltimeRemuneration: Base salaryperformance bonuses.DUTIES ANDRESPONSIBILITIES:
    • Communicationvia incoming emails tickets and chat with customers in order tosolve their issues related to theproducts
    • Customer OrderManagement
    • Secure and deepen client retentioncontribute to excellent customer support
    • Securethat all complaints are being recognized recorded confirmed andsolved effectively
    • Adhere to given processesand procedures
    • Update the database of customersand document activities
    • Reporting the mostcommon issues to the support team for furtherescalations.
    REQUIREMENTS:
    • C1written and verbal communication skills in Croatian orSlovenian
    • B2English
    • Preferable college degree or relatedwork experience
    • Good MS Office skills andfamiliarity with ticketing systems
    • Excellentcustomer service skills
    • High motivation andenthusiastic approach selforganized
    • Knowledgeand experience with measuring and improving customer satisfactionand loyalty across broad functional areas and diverse geographieswill be an advantage.
    BENEFITS:
    • Schedule: full timeMondaySunday 24/7 (for now we have 2 shifts confirmed 9 AM 6 PM;3.30 PM 11.30 PM this includes lunch break and 3 shortbreaks
    • The first three salariesextended with a signingbonus
    • Transportation for dayshifts and night shifts
    • Attractive remunerationpackage
    • Holidays: 20 days/year and an extra dayafter a year
    • Contract for undeterminedperiod
    • Training: 5 days (Monday Friday)9:0018:00
    • 6 months accommodation ifneeded
    • Up to 200 EUR refund from the firsttravel to Romania
    • After the first year 200 EURrefund for a travel home
    • Meal tickets (30RON/day) approx 150 EUR net/month
    • Privatemedical package
    • Paid professionaltraining
    • Internal developmentopportunities
    • Discounts with our currentpartners
    • Gympass monthlysubscription
    • Employee assistance/wellbeingprogram subscription

    customersupport,customer service skills,english language,travel,ms officeskills,problem solving,on-callsupport,serbian,remuneration,croatian or slovenianlanguage,chat,ticketing systems,communicationskills,croatian,technical support,ms office,communication,ordermanagement,salary,loyalty,slovak,customerservice,skills,slovenian,kpi,training,customer,onlinesupport,customer satisfaction,bonus

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