Calling Agent - Meerut, India - SG Collection

Description

Job Title:
Customer Calling Agent

Job Description:
The Customer Calling Agent plays a vital role in maintaining strong relationships between a company and its customers.

As a Calling Agent, you will be responsible for making outbound calls to customers, addressing their inquiries, providing assistance, and ensuring their overall satisfaction with the products or services offered by the organization.

Key Responsibilities:

Outbound Calling:

Initiate phone calls to existing and potential customers to address their needs, offer support, and provide relevant information about products or services.

Customer Assistance:
Respond to customer inquiries, troubleshoot issues, and provide accurate and timely resolutions to ensure customer satisfaction.

Relationship Building:

Establish rapport with customers and build strong relationships by actively listening to their concerns, empathizing with their situations, and offering appropriate solutions.

Product/Service Knowledge:
Maintain a comprehensive understanding of the company's products or services to effectively address customer questions, concerns, and objections.

Sales Support:

Collaborate with sales teams to identify potential leads, gather customer feedback, and provide relevant input to improve sales strategies.

Documentation:

Maintain accurate and up-to-date customer records, call logs, and related documentation using CRM (Customer Relationship Management) software or other designated systems.

Follow-up: Conduct follow-up calls with customers to ensure their issues are resolved, gather feedback on their experience, and identify opportunities for improvement.

Targets and Metrics:

Meet or exceed assigned targets for call volume, customer satisfaction, and other key performance indicators (KPIs) as defined by the organization.

Team Collaboration:

Collaborate with colleagues, supervisors, and other departments to share best practices, contribute to a positive work environment, and support overall team goals.

Skills and Qualifications:

• Excellent verbal communication skills with a pleasant and professional phone demeanor.
• Active listening and problemsolving abilities to understand customer needs and provide appropriate solutions.
• Empathy and patience to handle customer inquiries and complaints in a compassionate manner.
• Strong interpersonal skills to build rapport and foster positive customer relationships.
• Knowledge of customer service principles and practices.
• Familiarity with CRM software or similar tools for documentation and tracking.
• Ability to work in a fastpaced environment and handle a high volume of calls effectively.
• Basic computer literacy and proficiency in using standard office software.
• Time management skills and the ability to prioritize tasks.
• Flexibility to adapt to changing processes and requirements.

As a Customer Calling Agent, you will play a pivotal role in ensuring customer satisfaction, strengthening the company's reputation, and contributing to its overall success.

This position offers an opportunity to develop your communication and problem-solving skills while building lasting relationships with customers


Job Type:
पार्ट-टाइम

Part-time hours: 24 per week


Salary:
₹५,०००.०० per month


Benefits:

- वर्क फ़्रॉम होम


Ability to commute/relocate:

• Meerut,

Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)


Education:

• Higher Secondary(12th Pass) (preferred)

Experience:

• Technical support: 1 year (preferred)

- tele sales: 1 year (preferred)
- total work: 1 year (preferred)


Language:

• Hindi, English (preferred)