Assistant Manager - Lucknow, India - Aliaxis

Aliaxis Lucknow, India

1 week ago

Description

Purpose

Area Service Manger is responsible for overseeing the entire customer experience cycle in the organization and ensuring high level of customer service and satisfaction.

Job Responsibilities:

Control of Service Deliverables like Response Time, Down Time, Repeat Calls, Call Pendency etc. Monitor / Control Deviations & action plan recorded with team

Coordination of Spares availability for Warranty from ASP Stock .

Monthly reconciliation and MSL audit from all the ASP`s.

Regular Visit to all ASP`s and dealers.

Appointing new ASP`s required locations and giving training to them.

Maintain ASP`s across Region ensuring quality of service.

Monitoring daily basis and reviewing weekly basis with all ASP and give resolution for the gap.

Conducting regular technical training program

Conduct regular monthly review meet with ASP.

Moto to achieve customers in Delight level

Joint calls along with sales team in dealers visit if required.

Supporting sales team in mini and mega meet for practical training (Wherever required).

Working as a Business development manager for the company to support sales.

Focusing on more about proactive planning.

Identified non performing ASPs and motivate in making them a performing ASP

New products training to ASP team to enhance the product knowledge.

To maintain a balance between Reactive& Proactive / Preventive Service (60:40)

Enhancing ASP performance through continuous development activities and ensuring high levels of customer satisfaction.

Cost of Warranty - to be monitored & keep on improving

Job Requirements:

Qualification: Engineering Graduate

Experience Preference: Should have Good knowledge of Customer Service Management with 2-3 Years of plumbing / sanitary / Water Management Industry

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