Customer Service Representative - Bommanahalli , Bengaluru, Karnataka, India - Sagility

Sagility
Sagility
Verified Company
Bommanahalli , Bengaluru, Karnataka, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Position Summary


Job involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim.


Roles and Responsibilities

  • Understand the basic professional standards and established procedures, policies before taking action and making decisions.
  • Processing claims/developing projects/handling calls, as per the process guidelines.
  • Adhering to the SLA, and understanding Quality & Auditing parameters.
  • Maintaining TAT.
  • Assumes responsibility for work activities and coordinating efforts.
  • Meeting assigned productivity goals.
  • Understands the Values and Characteristics of perfect service and uses the Perfect service filters at work.
  • Adhering to the SLA.
  • Adhere to attendance and punctuality norms.
  • Acquiring knowledge & skills of related areas of the process.
  • Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct.

Education & Experience

  • Graduates
  • Fresher 012 Months
  • Desired Skills and Abilities
  • Process SLA.
  • Awareness of ISO, ISMS.
  • Telephone etiquettes.
  • MS office.
  • Typing skills & computer skills.
  • Effective communication in English.
  • Good analytical skills.

Criteria

  • Willing to work in Rotational shifts.
  • 5 days work/ 2 weekly offs.
  • Transport facility provided.
Regards,

Monica


Job Types:
Full-time, Permanent, Fresher


Pay:
₹16, ₹21,000.00 per month


Schedule:

  • Night shift
  • Rotational shift

Supplemental pay types:

  • Overtime pay
  • Quarterly bonus

Work Location:
In person
More jobs from Sagility
See all jobs of Sagility