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Customer Service Representative - Gurgaon, India - Prometric

Prometric

Verified Company

Gurgaon, India

1 month ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

ABOUT US:

Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide.

To start a new career, further developing existing skills or adding qualification for a promotion, taking school entrance exams or simply for professional development, people taking tests want a reliable, convenient, and hassle-free experience.

Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

Please find below Job Description & Interview details for your reference.

DUTIES AND RESPONSIBILITIES

Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures.
Achieve and maintain all key quality and productivity metrics.
To respond to incoming calls within a specified timeframe, according to company guidelines.
To ensure excellent reliability with mínimal unplanned absences as per company guidelines.
To attend required training to continually learn knowledge of practices, procedures, policies, and clients.
To communicate and participate in team meetings, to share best practice and flag issue to the Team Leader.
To meet agreed objectives enabling the corporate objectives to be achieved.
Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED