System Admin - Chennai, India - SRM Technologies

SRM Technologies

Verified Company

Chennai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About SRM:

Requirements:

Roles and Responsibilities:

Administer servers, desktop computers, laptops, Voice, printers, Antivirus, switches, firewalls, software deployment, security updates and patches.
Support LANs, WANs, network segments, Voice, Internet, and intranet systems.
Troubleshoot problems reported through helpdesk tickets by US users
Maintaining Active Directory, Group Policy, and DNS in a complex environment.
Oversee the safeguarding of company assets, intellectual property and computer systems, as well as their physical safety from employees and others
Monitor network communication
Implement the policies for the use of the computer system and network for both US and India
Monitor and support IP network changes, VPN and other links between data centres, ISP carriers and clients.
Work with wired and wireless data network providers to debug and resolve affecting service issues.
Manage incident escalation and effective resolution. Support root cause investigations for outages and ensure incident logs are maintained and current.
Follow and participate in the improvement of ISO27001 policies and procedures.
Document and perform changes to fulfil any change requests.
Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
Ensure compatibility and interoperability of inhouse computing systems.
Coordinate and perform indepth tests, including enduser reviews, for modified and new systems.
Monitor and test system performance; prepare and deliver system performance statistics and reports.
Provide orientation and training to end users for all modified and new systems.
Collaborate with infrastructure team to ensure smooth and reliable operations of systems and software for fulfilling business objectives and processes.
Work with executive team members and decision makers to define business requirements and to identify and resolve business systems issues. Position Requirements Knowledge & Experience
Excellent oral and written communications skills and experience interacting with executive level. Impeccable attention to detail. Positive, energetic and empathic.
Solid understanding of and demonstrated experience in using administrative function tools and communication vehicles to accomplish organization objectives: o Windows Server 2016 & above o Active Directory, DHCP, DNS o All Office Tools o Use of SharePoint, Agile management tools a plus
Proven experience with systems planning, security principles, and general software management best practices.
Excellent understanding of the organization's goals and objectives.
Knowledge of applicable data privacy practices and laws.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and userfriendly language.
Highly selfmotivated and directed, with keen attention to detail.
Proven analytical and creative problemsolving abilities.
Able to prioritise and execute tasks in a highpressure environment.
Strong customer service orientation.
Ability to work in a teamoriented, collaborative environment.
Must be comfortable managing multiple projects and daytoday activities
Prior support experience with US based users will be an added advantage.
Bachelor's degree, technical degree with equivalent work experience, education/training, etc.
5+ years of handson experience as a System administrator.