Hotel Front Office Executive - Coimbatore, India - SHRI KAMADHENU RESIDENCY

Description

Job Summary

Responsibilities and Duties

• Perform all checkin and checkout tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Help maintain the cleanliness by sweeping, mopping, vacuuming, dusting and polishing the surroundings.
• Help with any emergency cleaning requirements and requests from guests.
• Ensure different objects are handled with appropriate care such as fine china, paintings and glass objects.
• Ensure rooms are attended to and are up to the standards of the establishment.
• Collaborate with other housekeepers and cover all rooms of the hotel.
• Inform superiors of any damages or issues that are observed.
• Keeping an inventory of all the cleaning supplies and equipment and ensuring that it is always stocked up.
• Ensure the safety regulations and standards of the establishment are maintained up to the highest quality.
• Reporting to MD regarding Booking and Property Updates
• Assist the clients for checkin and checkoutRoom cleaning and checking after client checkout
• 24/7 Room Services support
• Clients luggage assistance at the time of checkout
• Handling & Sorting out Guests Issues
• Building Maintenance Incharge (EB/Water Motor/Lift/Other Electrical and Electronic machines)

Benefits

Schedule:

• Rotational shift

Supplemental pay types:

• Performance bonus
• Overtime pay

Experience:

- hotel industry: 1 year (required)


Language:

• Hindi (preferred)
• English (preferred)

*Speak with the employer*

• 91-XXXXXXXXXX

Job Types:
Full-time, Regular / Permanent


Salary:
₹10, ₹15,000.00 per month


Benefits:

• Food provided

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:
- ram nagar, Coimbatore ,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)


Education:

• Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)


Language:

• Hindi (preferred)
• English (preferred)

Speak with the employer

• 91-XXXXXXXXXX