Customer Support - Bengaluru, India - SKYLARK HR SOLUTIONS

SKYLARK HR SOLUTIONS
SKYLARK HR SOLUTIONS
Verified Company
Bengaluru, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

POSITION:

CUSTOMER SUPPORT

EXPERIENCE :
MORE THAN 1


YEAR

JOB LOCATION :

BANGALORE

JOB DESCRIPTION:
Conducting remote troubleshooting of Enphase products.

Troubleshooting, approving and executing warranty claims.

Providing pre-sales information about Enphase products.

Assisting with the activation of new Enphase sites as needed.

Documenting all activity in a central CRM/Help Desk software platform.

Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.

Following departmental conventions and procedures.

Participating in ongoing training/education of industry standards and Enphase product-specific information

Professionally represent Enphase via all communications mediums.

Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.

Performing other duties as assigned.

Regards,


HR RAMYA
CALL/WHATSAPP)


Salary:
Up to ₹1,000,000.00 per month


Schedule:

  • Rotational shift

Application Question(s):

  • Do you have more than 1 year of experience in customer support?
  • Can you join immediately once you got shortlisted?
  • Are you okay with Bangalore location?
  • Does your 10 th and 12 th percentage are more than 60?
  • Are you a BE/BTech graduate?
  • Do you have any experience in remote trouble shooting?
  • Do you have any experience in CMR/Help desk software platform?

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