Customer Support Executive - Pune, India - Graas

Graas

Verified Company

Pune, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Responsibilities and Duties:

Collaborate across teams to identify root cause for technical issues
Escalate issues to engineering as required with thorough details and documentation. Own and drive issues/tasks through to resolution/completion while adhering to Response SLAs and Resolution SLAs

- trainings to clients and create SOP/Documents/Video Tutorials.

E-Commerce (Shopify Preferred Platform) Product catalog management
Analyze the product catalog (in the form of CSVs, excels or Google Sheets) and image upload files (jpegs, pngs) received from the clients. Should be able to normalize the catalog data to convert it into required upload formats (Google Sheets, Excels, CSVs).
Manage product categories and attributes. Verify the product upload and review received data, identify gaps and after uploading do a QA of the data uploaded in the system.
Should have good mastery over excel. Should be able to create, manipulate and represent excel data using various excel functions like vlookup, pivot tables, and other advanced functions.
Fluency in written and spoken English.

Required Qualification and Experience:

Job Types:
Full-time, Permanent

Pay:
From ₹20,651.89 per month

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)

Language:

Application Deadline: 20/10/2023

Associate, Financial Operations