Oracle Apps Dba - Hyderabad, Telangana, India - NTT

NTT

Verified Company

Hyderabad, Telangana, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever.

By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?
This role may also contribute to / support on project work as and when required.

Oracle APPS DBA (EBusiness )11i, R12.1 & 12.2

Oracle Database 11g ,12c & 19c

Working at NTT

Key Roles and Responsibilities:

Proactively monitors the work queues
Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
Updates tickets with resolution tasks performed
Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner
Captures all required and relevant information for immediate resolution
Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
Communicates with other teams and clients for extending support
Executes changes with clear identification of risks and mitigation plans to be captured into the change record
Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift
Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
Works with automation teams for effort optimization and automating routine tasks
Coaches Service Desk and L1 teams for technical and behavioural skills
Establishes monitoring for client infrastructure.
Identifies problems and errors before they impact a client's service
Leads and manages all initial client escalation for operational issues
Contributes to the change management process by logging all change requests with complete details for standard and nonstandard including patching and any other changes to Configuration Items
Ensures all changes are carried out with proper change approvals
Plans and executes approved maintenance activities
Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles
Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort
May also contribute to / support on project work as and when required.
May work on implementing and delivering Disaster Recovery functions and tests.
Install, patch, configure, tune and maintain the Oracle Ebusiness Suite 12 and 11g/12c/19c Oracle databases.
Should possess knowledge in Upgrades, Migrations, 19c Multitenant Databases, as well as familiarity with Ebusiness suite.
Concurrent Manager/Requests management/troubleshooting.
Maintain emphasis on current databases by integrating them into daily business activities. Additionally, provide comprehensive support for EBS database administration tasks.
Automation of some of the DBA tasks like Database health check reports/Possible monitoring Shell scripts if anything missing in the environment
OEM 13c Enhancements and configure the EBS environments in OEM 13c, also performance improvements in OEM 13c.
EBS Performance issues related to workflow and prepare a plan and implement the purge process if required.
Oracle EBS Printer setups
Database performance tuning using SQL Tuning advisor, Auto trace, TKPROF, STATSPACK, AWR, ADDM, explain plan.
Physical (Hot/Cold) Backups using RMAN and Logical (Data Pump Export and Import, Regular Import & Export) backups
Installation, configuration, and administration of Oracle 11g to and 12c and and 19c Standalone and RAC Database servers.
Working knowledge on 3rd party integrations and Public Cloud will have added advantage.

Knowledge, Skills and Attributes:

Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications and Certifications: