Quality Check Operation Executive - Bengaluru, India - Kreedo Early Childhood Solutions

Kreedo Early Childhood Solutions
Kreedo Early Childhood Solutions
Verified Company
Bengaluru, India

4 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job description

Job Title:
Quality Check Operation Executive

We are looking for a dedicated and experienced Call Quality Analyst to join our sales service team.

As a Call Quality Analyst, you will play a critical role in ensuring that our customer interactions meet the highest standards of quality and professionalism.

Your insights and evaluations will directly contribute to improving our sales service experience and overall business success.


Responsibilities:


  • Monitor and evaluate calls to assess the quality of interactions with Department wise
  • Use predefined quality metrics and guidelines to evaluate call effectiveness, adherence to
procedures, and sales service excellence.


  • Identify areas of improvement for sales service representatives and provide constructive
feedback to help them enhance their performance.


  • Collaborate with team Employees and managers to design targeted Audits and making Monthly Reports
  • Analyze trends and patterns in call quality data to identify recurring issues and suggest
process improvements.


  • Assist in the development of call quality evaluation criteria and documentation for training
purposes.


  • Conduct root cause analysis for customer complaints and escalations, and recommend
solutions to prevent their recurrence.


  • Participate in calibration sessions with other quality analysts to ensure consistency and
accuracy in evaluations.


  • Stay updated with industry best practices and sales service trends to enhance the overall
quality of customer interactions.


  • Generate comprehensive reports on call quality metrics and present findings to management
regularly.

Skills Required

Sales and Marketing Expertise:
Strong understanding of sales techniques, strategies and customer behaviour.


  • Communication Skills
- a. Excellent written and verbal are important to provide clear and constructive feedback on
sales pitches.

b. Excellent listening skills and attention to detail to assess call quality accurately.

Analytical Abilities:
Be able to analyse and assess various elements of a sales pitch, including messaging, structure, tone and delivery


Qualifications:
1. bachelor's degree is a plus.


  • Proven experience as a Call Quality Analyst or in a similar quality assurance role within a call
Centre environment.


  • Strong communication and interpersonal skills to effectively deliver feedback and coaching to
sales service representatives.


  • Familiarity with call Centre metrics and key performance indicators (KPIs).
  • Proficiency in using call monitoring and quality evaluation tools.
  • Ability to work independently, prioritize tasks, and manage time effectively.
  • Analytical mindset with the ability to draw insights from data and identify improvement opportunities.
  • Customer-centric approach and commitment to delivering exceptional service.

Language :
English Kannada Hindi is Mandate


Job Location:
Bangalore Jayanagar


Job Types:
Full-time, Regular / Permanent


Salary:
₹25, ₹30,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Morning shift

Ability to commute/relocate:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

Experience:

Quality Analyst: 3 years (required)

  • Call Monitoring, making reports and doing
Internal Auditing: 2 years (preferred)


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