Customer Support Executive - Delhi, Delhi, India - Pro X Infotech Pvt Ltd

Description

We are looking for a Customer Support Executive - Voice process with experience in handling customer complaints and queries. The primary role is to ensure that technical problems are resolved efficiently and effectively, leading to customer satisfaction.


Role & responsibilities:

• Identifying and resolving technical issues
• Manage database in an organized manner.
• Listening & monitoring customer complaints & queries
• Providing remote assistance to clients and assisting them on product setup and basic usage.
• Coordinating with field service agents and agencies
• Proven 02 years of experience in a similar role

• Excellent communication skills

• Multilingual (Any Language apart from English & Hindi will be an added advantage)
• Problemsolving skills
• Multitasking
• Experience in inside sales/ tele sales would be an advantage.
• Immediate joiners preferred.

Application Deadline: 17/02/2024

Expected Start Date: 01/03/2024


Job Types:
Full-time, Permanent, Fresher


Salary:
₹12, ₹20,000.00 per month


Schedule:

• Day shift
• Fixed shift
• Morning shift

Education:

• Bachelor's (required)

Experience:

- total work: 1 year (preferred)

• Domestic voice process: 1 year (required)
• Customer service: 1 year (required)

Language:

• Hindi (required)
• English (required)

Ability to Commute:

• New Delhi, Delhi (required)

Ability to Relocate:

• New Delhi, Delhi: Relocate before starting work (required)

Work Location:
In person

Application Deadline: 17/02/2024

Expected Start Date: 01/03/2024