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    Senior Wealth Manager - Tamil Nadu, India - Corphive

    Corphive
    Corphive Tamil Nadu, India

    2 weeks ago

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    Description

    Job Purpose

    To deliver exceptional sales performance by identifying and meeting customer needs through selling &

    cross-selling of all MNC Banks CBG products & services. To manage & maintain the highest customer

    satisfaction levels through pro-active client engagement & relationship management

    Key Accountabilities

     Accountable for achieving monthly & annual sales targets, as agreed. Ensure proper

    implementation & execution of relationship management & investment advisory strategies. Ensure

    proper sales spread between products. Aim to balance NTB (New to Bank customers) with

    increase penetration of existing customers to deepen the wallet share.

     Drive and deliver a radical improvement in customer service in the local market through dynamic

    service leadership and the implementation of customer service strategy.

     Ensure highest levels of customer satisfaction. Interact with new customers to detail & explain all

    features & functions of products & assist in on boarding of customers. Ensure service levels are

    constantly improving.

     Meet Customer Migration targets.

    Job Duties & Responsibilities

     Manage customer's issues on service or investment needs. Escalate if required. Probe and

    identify requirements to provide appropriate solutions to customers.

     Ensure complete knowledge on all products & services. Be the leader for resolving all queries &

    complaints. Ensure full training & briefing on all product launches & upgrades.

     Research complaints & compliments. Analyze & suggest innovations & ideas on product & service

    improvement in addition to service level improvements.

     Keep attuned to the current economic and financial markets so as to be current and proficient in

    attending to customers' queries.

     Work hand in hand with fellow CBG RMs, Service Manager and TRE to ensure that all objectives

    of the team are met and there is team harmony and unity.

     Working with the Branch Heads to achieve sales & service through in-branch business

    development activities, and providing feedback to the team.

     Ensure compliance with operations risk and rigour requirements e.g. Health & Safety standards,

    security of premises, KYC and anti-money laundering measures.

     Establish Bank as a wealth management provider in India. Undertake frequent competitor

    analysis so that product suite is in line with (or ahead of) competing banks. These updates to

    be shared with seniors at regular intervals. Also suggest local promotional activities which will help

    reinforce the MNC brand.

     Keep attuned to the current economic and financial markets so as to be current and proficient in

    attending to customers' queries.

     Work hand in hand with other business units to ensure that objectives of the team are met and

    there is team harmony and unity.

     Facilitate the distribution of third party investment products to customers, after taking into

    consideration the risk profile and investment objectives of the said customer. This will entail

    constant interaction with the asset management companies & customers.

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