Customer Support Associate - Gurgaon, India - AWE-INSPIRING PRODUCTS AND SERVICES PRIVATE LIMITED
Description
Responsibilities:
- Respond to customer inquiries and provide accurate and timely information.
- Resolve customer complaints or issues by identifying the root cause and offering appropriate solutions.
- Document and maintain records of customer interactions and transactions.
- Collaborate with internal teams to address customer needs and ensure a seamless customer experience.
- Stay updated on product/service knowledge and industry trends to effectively address customer inquiries.
Requirements:
- Proven experience in a customer support or similar role.
- Excellent verbal and written communication skills.
- Strong problemsolving and decisionmaking abilities.
- Ability to handle challenging customer situations with empathy and professionalism.
- Strong attention to detail and accuracy in customer interactions.
Salary:
₹16, ₹24,000.00 per month
Schedule:
- Monday to Friday
- Morning shift
Supplemental pay types:
- Performance bonus
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- total work (preferred)
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