Air Process - Bengaluru, India - Mystifly Consulting (India) Pvt. Ltd.

Description

• Graduation is mandatory
• IATA / Diploma course in Travel & Tourism with 3+ years of experience will be an added advantage.
• Should carry working experience as a Travel Consultant or of similar profile.
• Experience in Voice & Nonvoice process
• Excellent communications skills along with the written skills
• Strong Knowledge of Ticket Issuance and Reissue fulfilment through automation and manual tools. Should have hands on experience working with GDS on involuntary schedule changes and refunds process.
• Good knowledge of Itinerary creation and providing fare quotations.
• Ability to present, persuade and communicate effectively
• Great interpersonal and communication skills
• Action the booking request within the given SLA

• Travel consultant will be responsible for regular interaction with our clients regarding their requirements for Ticketing or Post Ticketing Services.
• To connect and build relationships with our clients and suppliers during travel ticketing and services.
• Promptness and accuracy in provisioning any service to the client are considered the most valued attribute of our consultants.
• Suggest suitable travel options that best suit clients' needs.
• Handle unforeseen problems and complaints and determine eligibility for money returns.

• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

• Flexible shift
• Monday to Friday
• Rotational shift

• Performance bonus
• Quarterly bonus
• Shift allowance

• Near Manyata tech park, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

• 91-XXXXXXXXXX