Customer Care Executive - Mohali, India - FiveScribe

FiveScribe

Verified Company

Mohali, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

A Customer Care Executive, also known as a Customer Service Representative or Customer Support Agent, plays a vital role in ensuring customer satisfaction and maintaining positive relationships between a company and its customers.

The job description of a Customer Care Executive typically includes the following responsibilities:

Problem Solving:
Identifying and resolving customer problems or complaints in a professional and empathetic manner. Offering appropriate solutions and ensuring customer satisfaction.

Order Processing:
Assisting customers with placing orders, verifying order details, processing payments, and ensuring orders are correctly fulfilled.

Technical Support:
Providing technical assistance and troubleshooting for customers experiencing product or service-related technical issues.

Product Knowledge:
Developing a deep understanding of the company's products or services to effectively address customer inquiries and provide recommendations.

Maintaining Records:
Documenting customer interactions, issues, and resolutions in a detailed and organized manner using customer relationship management (CRM) software.

Escalation:
Escalating complex or unresolved issues to higher-level support or management as required.

Upselling and Cross-Selling:
Identifying opportunities to promote additional products, services, or upgrades to customers during interactions.

Feedback Collection:
Gathering customer feedback, suggestions, and insights to help improve products, services, and overall customer experience.

Multitasking:
Handling multiple customer interactions simultaneously while maintaining a high level of professionalism and attention to detail.

Adhering to Policies:
Following company guidelines, policies, and procedures when interacting with customers and handling their inquiries.

Communication:
Communicating effectively with customers using clear and concise language, both verbally and in writing.

Maintaining Professionalism:

Representing the company in a positive and professional manner, exhibiting patience, empathy, and active listening skills when dealing with customers.

Team Collaboration:
Collaborating with colleagues from different departments to resolve customer issues and improve processes.

Continuous Learning:

Staying updated on product knowledge, company policies, and customer service best practices to provide accurate and up-to-date information to customers.

Shift Flexibility:
Being willing to work in shifts, including weekends and holidays, to ensure continuous customer support coverage.

Overall, a Customer Care Executive plays a crucial role in ensuring customer satisfaction, building brand loyalty, and contributing to the overall success of the company by providing excellent customer service.

Job Types:
Full-time, Fresher

Salary:
₹14, ₹35,000.00 per month

Benefits: