Salesforce Admin - Pune, India - Houghton Mifflin Harcourt
Description
Job Title:
Salesforce Administrator
HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators, and improve student outcomes.
As a leading provider of K-12 core curriculum, supplemental and intervention solutions and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students' potential and extend teachers' capabilities.
HMH serves more than 50 million students and 4 million educators in 150 countries.Essential Duties and Responsibilities:
business functions across HMH
- Act as a liaison between the technical and functional teams, business functions, and
- Identify process and/or business issues that may arise with the implementation of a
- Project activities will involve deployment responsibilities for the Salesforce platform,
(CPQ), Contract Lifecycle Management (CLM), and Field Service Lightning(FSL)
- Participate in Agile squads and ensure related the deployment activities follows
- Certify all user access and changes every quarter
- Maintain a holistic view of all business system processes and users, to understand
- Contribute to ongoing improvements in the value delivered by the IT SFDC COE
- Adhere to quality standards, pertinent regulatory requirements, and to departmental
- Address tech debt and make sure we define and enforce process to keep the
- Perform all other related duties as assigned
Competencies:
- 3+ years of Salesforce administration experience
and Data migration, to mention a few
- Ability to manage integrations across multiple systems that involve bidirectional
- Familiarity with Testing frameworks and design patterns
- Experience in an Agile organization
- Excellent communication and interpersonal skills
- Ability to work cohesively in a team environment
- Ability to use business acumen to develop solutions to functional and technical
- Ability to provide feedback to manager, peers and team members
- Creative and analytical thinker with strong problemsolving skills
- A strong sense of customer service, with proven experience in a similar role
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