Customer Service Executive - Chennai, Tamil Nadu, India - Tata Communications

Tata Communications

Verified Company

Chennai, Tamil Nadu, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Broad outline of the Role

The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

Graduate with 04 years of experience

Other knowledge/skills

Demonstration of problemsolving skills
Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
Knowledge of network, operation systems

Key Responsibilities

Maintaining, administering, upgrading, and troubleshooting network tools and equipment
Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of terminations, testing and labelling of most common transmission mediums, hardware installations etc.
Ensure SLA are achieved and work proactively to maintain the same.
Conduct network security audits and scanning on a predetermined basis.
Compile and track vulnerabilities over time for metrics purposes.
Timely upgradation of all the tools used and their related documents like SOPs etc.

Technical Competencies

Knowledge / Skills

Job Segment:
Network Security, Technical Support, Network, Security, Operations, Technology, Customer Service