Customer Service Representative - Jaipur, India - Eat Better Ventures Pvt Ltd

Eat Better Ventures Pvt Ltd
Eat Better Ventures Pvt Ltd
Verified Company
Jaipur, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Key Responsibilities:


Problem Resolution:
Identify and resolve customer issues, utilizing product knowledge and available resources to provide effective solutions.


Product Knowledge:
Maintain an up-to-date understanding of our products/services to provide accurate information and guidance to customers.


Documentation:
Accurately document customer interactions and issues in our CRM system for future reference and analysis.


Feedback and Improvement:
Collect and relay customer feedback to the relevant departments to help improve our products and services.


Team Collaboration:
Collaborate with team members and other departments to ensure timely and effective issue resolution.


Customer Education:
Educate customers on product features and usage, empowering them to make the most of our offerings.


Qualifications:


  • High school diploma or equivalent (Bachelor's degree preferred).
  • Previous customer service or support experience is a plus.
  • Excellent communication skills, both written and verbal.
  • Strong problemsolving abilities.
  • Patience and empathy when dealing with customer concerns.
  • Ability to work independently and in a team.
  • Proficiency with CRM software and other customer support tools is a plus.
  • Willingness to adapt and learn in a fastpaced environment.

Salary:
₹12, ₹29,735.45 per month


Benefits:


  • Paid time off

Schedule:

  • Day shift

Work Location:
In person
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