Patient Relation Executive - Hyderabad, India - Ankura Hospital for Women & Children
1 week ago
Description
Job Roles & Responsibilities:
- Liaison between patients, attenders, consultants and administration. Ensures thorough and timely resolution of patient issues, concerns, and complaints.
- To ensure that patient's requirements at the time of consultation are met and that their visit to the hospital is hassle free.
- To brief the patient and the attendant about the availability of doctor and approximate waiting time.
- To coordinate with Nursing / lab staff to ensure that all investigations are done on time and reports are handed over to the patient without follow up.
- Work as a team player to ensure each patient receives the best service possible.
- Collect patient feedback and google reviews.
- To interact with other Floor Coordinators and carryout proactive measures to achieve zero error in patient requirements if it is OP to IP conversion
- To counsel the patient and attendant as and when required.
- To undertake appropriate and proactive action deemed fit to protect the interests of patient and hospital.
Job Specification:
- Minimum Qualifications
- Graduation.
- Technical Qualifications
- Basic knowledge of MS Office.
- Minimum 2 to 5 years experience as Patient Relation Executive in Hospital is mandatory.
- Able to speak local language, English and Hindi.
Salary:
₹15, ₹30,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)
Experience:
- Patient Relation Executive in Hospital: 2 years (required)
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