Manager I, WFM - Bengaluru, Karnataka

Job title: Manager WFM · Purpose of the role: · The Manager – WFM oversees a team of analysts and planners to ensure accurate forecasting, scheduling, and capacity alignment across multiple business functions. The role ensures business continuity, SLA achievement, and productivit ...

Required Candidate profile Experience in Capacity Planning Scheduling Forecasting · ...

We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role & Key Responsibilities: · Partner with client team to develop/deploy innovative solutions. · Facilitate/Lead testing ...

The WFM Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure both internal and client goa ...

We partner with ambitious executives around the world to future-proof their business · Partner with client team to develop/deploy innovative solutions.Facilitate/Lead testing of new tools/technologies to improve overall WFM Contact Center efficiency. · Support/drive transitioning ...

Partner with client team to develop/deploy innovative solutions and facilitate testing of new tools/technologies to improve overall WFM Contact Center efficiency. · ...

We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. · ...

We are hiring for a Workforce Management (WFM) role in Bengaluru. The ideal candidate should have experience in WFM, RTA, Queue Mgmt, Reporting & KPIs. · WFM · RTA · Queue Mgmt · ...

The WFM Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure both internal and client goa ...

We are hiring for TOP MNC for Workforce Management- Capacity Planning & Forecasting. · Please Note- Must have strong experience in Capacity Planning & Forecasting. · Location - Bangalore · Experience Years · 6- 10 Years- 10LPA · 9- 13 Years- 14LPA (Assistant Manager)- People Mana ...

+Job summary:We are looking for Managers with expertise in Dayforce to join the GDS PC team.+ · +Responsibilities:+Manage and grow payroll consulting and Workforce management services capability within the business · Contribute to the firms growth and development in a variety of ...

Managing global workforce in today's fast-changing and highly disrupted environment is becoming increasingly complex. As member of our GDS PC practice, you'll be part of a team that supports clients in aligning their HR function with the Organizational plans while keeping employe ...

The responsibilities include designing and developing reports/dashboard on time and to specifications, developing strategies, keeping up to date with the latest developments, analyzing operations, and making suggestions for improvement. · ...

+We are hiring an experienced WFM Deputy Manager for our BPO operations team. Immediate joiners are highly preferred. · ...

We are looking for Managers with expertise in Dayforce to join the GDS PC team. · ...

+ Manage global workforce in today's fast-changing environmentAs member of our GDS PC practice, you'll support clients in aligning HR function with Organizational plans while keeping employee experience core. · High integrity · Ability to manage ambiguity · Strong communication s ...

We're looking for Senior Managers with expertise in Workforce Management (WFM) to join our Workforce Advisory (WFA) team.As member of our WFA practice, you'll be part of a team that support clients in aligning their HR function with the Organizational plans while keeping employee ...

We partner with ambitious executives to future-proof their business. · Intraday real time monitoring of service levels for all queues · Real time monitoring of associates performance · Managing Real Time updates on Service Levels,Contact data and other KPIs · ...

Develop and maintain a comprehensive forecasting model using regression analysis knowledge utilizing Workforce Management tools to forecast call volume AHT and shrinkage to create staffing requirements determine yearly monthly daily and intraday staffing requirements by gathering ...

The candidate will play a key role in ensuring data accuracy, developing predictive models, and driving data-driven initiatives within the HR function. · ...