Shift Manager - Bengaluru, India - Jubilant Foodworks

Jubilant Foodworks Bengaluru, India

2 days ago

Full time, Permanent

Description

Popeyes (Jubilant foodworks Ltd.) Hiring Shift Manager / Assistant Restaurant Manager for Bangalore

Interested candidates can share their resume to

Contact

1. JOB DETAILS:

Position Title : Shift Manager/Assistant Restaurant Manager

Reports to : RGM / Dy DM

Department : Operations

Division : JFL- Popeyes

2. JOB PURPOSE : Shift Manager will be responsible for the overall operations of the shift with world class guest experience in a safe & inviting environment for internal & External customers

Majority of time will be spent in leading the team to meet Guest expectations and Training new members in adherence to brand standards

3. KEY ACCOUNTABILITIES: Description

Leads Operational Excellence and the Guest Experience:

To ensure self and team handles all Guest concerns during the shift

To respond to all Guest feedback with action plans to address opportunities

To coach team on hospitality standards

To communicate Guest feedback to the team and involve in action plans to resolve issues

To ensures all training and reference materials are available and used by the team

To execute processes that ensure the restaurant meets safety and sanitation standards

To execute processes that ensure inside and outside cleanliness standards are met

To ensure shift is appropriately staffed to achieve service with speed goals

Builds Team Talent:

To treat all team members fairly and with respect

To provide coaching to team members to improve performance and ensure their growth.

To recognize team members for demonstrating desired behavior and performance

To ensure no team members is placed in position until all training is complete

To provide regular communication to team including goals and results

To use team member feedback to improve restaurant performance

To train, retain, and develop team members that improve the Guest experience

To execute cross training and deployment

To hold team members accountable for their behavior and performance

To delegate appropriately to team based on their skill level

To maintain appropriate staffing levels to meet business needs

Drives Sales Growth:

Involves entire team by communicating goals, results, and action plans

Ensures each shift is appropriately staffed to meet hospitality with speed goals

Ensure all products are available to Guests every shift and execute all products to standard

Utilizes appropriate suggestive selling

Complete all self-audits during the shift and review previous actions plans to address opportunities

Manages cash loss through cash control procedures

Follows a maintenance schedule for equipment and facility

Sets shift goals and track results

Involves entire team by communicating goals, results, and action plans

Planning and Communication:

Discusses issues with other managers

Discusses shift plans with team

Involves entire team by communicating goals, results, and action plans

Makes adjustments to assignments during the shift to achieve goals

Ensures self and team handles all Guest concerns utilizing LAST with a sense of urgency

4. Performance INDICATORS :

NPS / Detractors & TAT for concern closures Dine In / Take Away / Drive N Pick & Delivery

Channel wise Ops KPIs during the shift :

Dine In Q Time / Order taking time & Serving time

Take Away Q Time / Order taking time & Order ready time

Drive N Pick Order assembling time / Order ready time & Order delivered time

Delivery Order assembling time / Order ready time / Drive time / Delivered time & Run Time

Team member training / Retention & Attrition

Internal & External audit scores

5. QUALIFICATIONS, EXPERIENCE, & SKILLS:

Hotel Management Degree/Diploma Or Graduation

1 Year of relevant experience in Retail/ QSR Industry at Managerial Level

Appetite to learn quickly and work with a sense of urgency

Result oriented, hands on approach, quick action approach

Excellent Communication Skills, Team Building Skills & Problem Solving Skills

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Shift Manager - Bengaluru, India - Jubilant Foodworks

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Shift Manager - Bengaluru, India - Jubilant Foodworks

Description

Shift Manager professionals in Bengaluru