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Bengaluru

    Fulfillment Technician - Bengaluru, India - Deluxe

    Deluxe
    Deluxe Bengaluru, India

    23 hours ago

    Default job background
    Arts / Entertainment / Publishing
    Description

    Candidates are required to work in rotational night shifts and its compulsory WFO.

    Outcomes and Accomplishments

    As a Digital Fulfilment Technician, you will:


    • Ingest incoming Client assets by strictly following SOPs


    • Package and QC assets prior delivery using NMS applications and players


    • Monitor order creation on automated supply chain tools by client provided Avails


    • Manual order creation or cloning of orders on automated supply chain tools based on the communication received from client on redelivery of assets.


    • Monitor and trouble shoot order processing on automated supply chain tools through successful delivery.


    • Communicating with respective units about project status, issues found, etc. Keep client posted on the status of orders and their completion.


    • Must effectively analyse and communicate information to resolve issues and concerns as they arise.


    • Connect with the client on following up with ETA of sources to be received as shows have strict launch times to go live on the website.


    • Troubleshooting ability to get to the root cause when the order is stuck at processing stage using various home-grown tools and communicate with client to re-send the assets or metadata based on the findings.


    • Raise tickets with the technical operations team to resolve platform related issues. Playback verification on the client portal before the launch and on website/App once the show goes live based on the launch date and time.


    • Maintain a current and accurate understanding of all work in the pipeline.


    • Send daily updates of work to the team.


    • Communicate and interact effectively with the Client, Team Lead, Production Manager, onsite team, and associated departments regarding issues/status related to the project.

    What You Bring:

    1. • 'Client is king' attitude while handling requests and working on titles.
    2. • Prior experience of working with Content QC, Metadata XML, Audio / Video Editing.
    3. • The capacity to handle a high number of files which require quick turnaround time towards resolution.
    4. • The ability to remain calm and deliver results under tight deadlines and high-pressure situations.
    5. • A high degree of commitment to work, and excellent ethics.
    6. • The ability to multi-task as needed in day-to-day business operations.
    7. • Good command of the English language, both written and spoken. Excellent Communication especially while replying to emails.
    8. • A willingness to work across shifts and work weeks.
    9. • Basic knowledge of Mac and PC navigation.
    10. • Good knowledge of Microsoft Office Applications such as Word, Excel, and Outlook.
    11. • Resilient, resourceful, optimistic, and energetic
    12. • Should be familiar working with Excel.
    13. • Demonstrating ethics and integrity.
    14. • Ensure continuous and effective collaboration with the Production teams to achieve department specific objectives consistent with the mission and vision of the organization
    15. • Confident manner and comfortable interacting with all levels of management, both domestic and international.
    16. • Ability to balance change and continuity – to continually strive to improve service and delivery to clients, to create a work environment that encourages quality and to maintain focus, intensity, and persistence, even under increasingly complex and demanding conditions.
    17. • Able to cope with multiple priorities which are often clashing with each other.
    18. • Familiarity with MS Office suite and collaboration software such as Zoom, Slack, etc.
    19. • Good problem-solving skills.

    Benefits


    • You will be part of a large international and culturally diverse team
    • You will have the opportunity to make an impact for the organization, and for the customers
    • You will have opportunities to further grow your skills and grow within the company
    • You will have the opportunity to expand your professional network

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