Chat Support Executive - Saket, Delhi, Delhi, India - Journey Routers

Description

• Respond to customer inquiries, comments, and messages on various social media platforms promptly and professionally.
• Engage with customers in a friendly and helpful manner to build positive relationships.

• Address customer issues and concerns effectively, providing accurate information and solutions.
• Collaborate with other teams or departments to resolve complex issues.

• Maintain a deep understanding of the company's products or services to provide accurate and relevant information to customers.
• Stay updated on product/service changes and updates.

• Demonstrate excellent written communication skills to convey information clearly and concisely.
• Adapt communication style to fit the platform and maintain a professional tone.

• Uphold the company's brand voice and image in all interactions.
• Foster a positive brand perception through customer interactions.
• The ability to convey information clearly, concisely, and professionally is crucial for engaging with customers on social media platforms.
• The ability to understand and empathize with customer concerns is essential. Patience is also important when dealing with challenging situations.

• Day shift

• Saket, Delhi, Delhi (required)

• Saket, Delhi, Delhi: Relocate before starting work (required)