CRM Executive - Kolkata, West Bengal, India - Andreal

Andreal

Verified Company

Kolkata, West Bengal, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

As a CRM Executive, your primary responsibility will be to manage and enhance our customer relationships through effective communication and feedback collection.

Your role will play a crucial part in maintaining customer satisfaction and contributing to the overall success of our business.

Daily Reporting:
Generate and analyze daily reports on customer interactions, feedback, and key performance indicators using CRM software.
Provide insights and recommendations based on the analysis of daily reports to improve customer satisfaction and operational efficiency.
Collaborate with cross-functional teams to ensure accurate and timely reporting.

Calling Customers:

Initiate outbound calls to customers for various purposes, including but not limited to order confirmations, issue resolutions, and satisfaction surveys.

Handle inbound customer calls, addressing inquiries, providing information, and ensuring a positive customer experience.
Document and update customer information in the CRM system during and after each interaction.

Feedback Collection:
Develop and implement strategies for collecting valuable customer feedback through various channels, such as surveys, interviews, and reviews.
Analyze feedback to identify trends, areas for improvement, and opportunities for enhancing the overall customer experience.
Collaborate with the marketing and product teams to communicate customer feedback and contribute to product/service enhancements.

Customer Engagement:
Proactively engage with customers to build and maintain positive relationships.
Identify opportunities to upsell or cross-sell products/services based on customer needs and preferences.
Work closely with the sales team to align customer engagement strategies with sales objectives.

Issue Resolution:
Act as a liaison between customers and internal teams to resolve issues and ensure timely and effective solutions.
Escalate complex issues to the appropriate departments and follow through to ensure resolution.

Training and Development:
Stay informed about product/service updates and industry trends to effectively communicate relevant information to customers.
Participate in ongoing training and development programs to enhance customer service skills and product knowledge.

Documentation:
Maintain accurate and up-to-date records of customer interactions and transactions in the CRM system.
Generate periodic reports summarizing customer interactions, feedback, and resolution outcomes.

Job Types:
Full-time, Permanent

Salary:
₹15, ₹20,000.00 per month

Schedule:

Day shift

Supplemental pay types:

Yearly bonus

Ability to commute/relocate:

KOLKATA,

West Bengal:
Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)

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