Tele Caller Executive - Ahmedabad, Gujarat, India - M Square Media (MSM)

M Square Media (MSM)

Verified Company

Ahmedabad, Gujarat, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

The Role

MSM Unify is looking for a qualified and confident
tele-callers (TCs) to promote business development by working closely and building strong relationships with the students aspiring for international education, their parents, etc.

to help make MSM Unify the top platform in its space. TC shall report to the Tele-Caller Manager (TCM).

What You'll Do

Calling on the assigned leads by TCM in a stipulated time while ensuring customer satisfaction on the general queries asked.
Schedule country specific counseling call with the Telecounselors
Maintain and update database/CRM after every call made
Establish and maintain productive relationships with potential international education aspirants and their parents.
Know and implement company offerings for improved promotion and business development. Need to have ability of cross selling.
Ability to talk and deliver the content over the phone/call positively under any circumstances until the call gets disconnected by the client.
Should be able to convey benefits of the offerings of B2C vertical and explain them why it is better over choosing a common agent in the market.
Skillfully communicate with clients to identify their needs and convey the same to the telecounselors so as to provide potential solutions through MSM Unify portal
Collect and share service feedback from the earned clients and thus referrals for the new business.
Have a strong follow up with prospective clients.
Work independently with mínimal supervision
Exercise sound judgment and maintain a high degree of confidentiality in all transactions