Customer Support - Delhi, India - Naariy Ecommerce Ventures Private Limited

Description

Order management:
Helping customers with order placement, tracking, cancellations, and returns. Resolving any issues related to order fulfillment or delivery.

Product knowledge:
Developing a deep understanding of the company's fashion products, including fabrics, sizing, colors, and style details. Providing accurate information and recommendations to customers.

Troubleshooting technical issues:

Assisting customers with website navigation, account access, and other technical difficulties they may encounter while browsing or making purchases.

Handling complaints and escalations:
Managing and resolving customer complaints or escalated issues in a timely and satisfactory manner. Demonstrating empathy, patience, and professionalism in dealing with customer concerns.

Processing refunds and exchanges:

Initiating and facilitating refund requests or exchanges for customers who are not satisfied with their purchases, following the company's policies and guidelines.

Building customer relationships:
Cultivating positive and personalized interactions with customers to enhance their shopping experience. Proactively engaging with customers to offer assistance, product recommendations, or promotions.

Maintaining records and documentation:

Keeping detailed records of customer interactions, inquiries, and resolutions in order to track trends, identify recurring issues, and improve overall customer support processes.

Collaborating with internal teams:

Liaising with other departments such as logistics, warehouse, or marketing to resolve customer issues, provide feedback on common concerns, and improve overall customer satisfaction.

Continuous improvement:
Staying updated with industry trends, product knowledge, and customer support best practices. Actively seeking opportunities to enhance your skills and contribute to the improvement of customer support operations


Salary:
₹18, ₹20,000.00 per month


Schedule:

• Day shift

Application Question(s):

• Can you provide an example of a challenging customer support situation you encountered in your previous role? How did you handle it?
• Describe a time when you had to collaborate with other teams or departments to resolve a customer issue.
• How do you handle customer feedback, both positive and negative?
• How do you prioritize and manage multiple customer inquiries simultaneously?

Education:

• Bachelor's (preferred)

Experience:

• Customer service (preferred)

Speak with the employer