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    Product Support Engineer - Bengaluru, India - PhonePe

    PhonePe
    PhonePe Bengaluru, India

    1 week ago

    Default job background
    Accounting / Finance
    Description

    Experience: 2+ Years

    Responsibility

    ● Diagnosing, troubleshooting and fixing production software issues

    ● Developing and owning monitoring solutions for production and non-production environments and applications

    ● Develop smaller complexity features / enhancements in existing stable system components

    ● Adapt installer, shell scripts and perl scripts and aggressively automate manual tasks through scripting.

    ● Provide feedback from customer users to the team.

    ● Maintain on-going record of problem analysis and resolution activity in an on-call tracking system.

    Desired Skills

    ● Good exposure to MySQL and writing SQL queries. Should be able to write and understand complex joins.

    ● Automation scripting: knowledge of scripting language Ex: Python, perl, shell script is required.

    ● Proven success in fast paced production support environment.

    ● Programming experience in any language (C++ / Java / RubyOnRails will be a plus).

    ● Good in problem solving and analytical skills.

    ● Demonstrated ability to communicate effectively in writing, ideally with a successful track record of responding to/resolving customer issues through written communication

    ● Excellent written and oral communications skills.

    ● Prior experience in e-commerce or web services domain will be a plus.

    ● Ability to effectively work with cross functional team.

    ● Possess ability to understand business problems and provide solutions/informations related to the business requirements.

    ● Exposure to Hadoop, Hive queries will be added advantage.

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