- Answer incoming calls and respond to patient queries related to eye health services, appointments, and procedures
- Schedule appointments for patients and provide them with necessary instructions and information
- Answer incoming calls and respond to patient queries related to eye health services, appointments, and procedures
- Update weekly doctor's schedule in the system
- Coordinate with other hospital departments to meet patient needs.
- Make outgoing calls to patients for appointment reminders.
- Maintain accurate records of interactions with patients in the software
- Assist patients with basic information about their medical conditions and provide accurate information about procedures and treatments.
- Resolve patient complaints and escalate complex issues to the supervisor.
- Provide excellent customer service and promote patient satisfaction.
- Ensure compliance with hospital policies and procedures.
- Participate in training and coaching sessions to improve performance.
- Maintain confidentiality of patient information.
- Clear the missed calls and update in software
- Perform other duties as assigned by the supervisor/ Managers
- Minimum 1 year of experience in the relevant field
- Any degree in a related field
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and attention to detail
- Ability to multi-task and manage time effectively
- Proficient in relevant software and tools
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Call Centre Executive
Found in: Talent IN C2 - 5 days ago
Al Salama Eye Hospital Perinthalmanna, IndiaJob DescriptionAnswer incoming calls and respond to patient queries related to eye health services, appointments, and procedures · Schedule appointments for patients and provide them with necessary instructions and information · Answer incoming calls and respond to patient querie ...
Call Centre Executive - Perinthalmanna, India - Al Salama Eye Hospital
Found in: Talent IN C2 - 4 days ago